Our Process

Moving can seem like an overwhelming task, especially if you haven’t moved in some time. Below we’ve outlined what you can expect from us during the moving process. In addition, we have a number of moving tips to help you prepare for your move.

You will first meet one of the owners at your in-home estimate. We will call to schedule the appointment at a time that is convenient for you, whether that be after hours or on the weekend.

In Home Estimates

At the in-home estimate we’ll assess the weight of the goods you wish to move and answer all questions you have. After we have done our walk through and answered your questions, we’ll prepare an estimate. We prepare the estimate using a software program that calculates cost based on distance and weight. This typically takes about 20 minutes. We can prepare the estimate in your home and then go over it with you right there, or we can prepare the estimate and email it to you and discuss it with you over the phone, whichever you prefer.

Binding or Non-binding Estimates

You can choose to obtain a binding or non-binding estimate: With a non-binding estimate, your price could go up or down depending on the actual weight of your belongings. With a binding estimate, your total price won’t change no matter the weight of your goods, as long as you don’t add additional items or request additional services after we’ve written up the estimate. Depending on a number of factors, we may offer you a discounted rate if you book with us 6 weeks or more before your move date. We do this because the earlier we can book your move, the more manageable it is for us to schedule.

Scheduling

Once you have selected Spine Moving to assist you with your move, we will work with you to schedule your packing (if applicable), loading, and delivery dates. Then, we’ll send you an Order for Service, which is a pre-contract that obligates Spine Moving to perform the services indicated, on the dates listed, for the price stated. The Order for Service packet also includes important legal information, including the document “Your Rights and Responsibilities When You Move,” which outlines the federal law governing interstate household moves. Also included in the packet are forms for adding items or services to your move, as well as a High Value Item Inventory form where you’ll list your most valued possessions if you choose to purchase additional coverage for your goods.

Leading up to your Move

In the weeks leading up to your move, we’ll be in touch, both by email and phone, to make sure we answer any questions you might have, from questions about the appropriate level of coverage for your goods, to concerns about how to pack your heirloom china.

On the Day of your Move, Unloading

On the day of your move, you can expect us to arrive on time to load your goods with care and skill and answer any last minute questions or concerns you may have. We will drive your truck to its destination and will oversee unloading (whether in storage or your new home). If we are unloading in your new home, we will unwrap your furniture, perform any necessary assembly and set-up, and then arrange it as you like. Typically you will unpack your kitchen items and personal effects, though we can unpack those for you as well if you prefer. We will not leave until all your possessions are unloaded and you are satisfied that the job is complete.